ServiceNow Orlando Release: Top 3 Updates to HR Service Delivery (HRSD)

Increase efficiencies and employee satisfaction by automating onboarding and other employee lifecycle events across your organization.

New in the Orlando Release:

• Okta integration for new hire onboarding
• CIC Plus integration for new hire onboarding
• Lifecycle event properties page
• Show or hide an activity set to the employee
• Display an employee-facing title for an activity set
• Ignore an empty date field when triggering an activity set
• Trigger an activity set based on specified conditions or a combination of triggers
• Order activities within an activity set
• Deliver content to employees through a lifecycle event
• Map custom text to a lifecycle event activity
• Resume a lifecycle event case
• Show upcoming to-dos to employees
• Employee Document Management
• Quick start tests for HR Service Delivery
• Dynamic translation of text into different languages
• Use pre-chat surveys

Changed in this Release

• Enterprise Onboarding and Transitions are now comprised of two plugins:
  • Lifecycle Events: easily configure digital workflows to manage employee lifecycle events within your HR department
  • Lifecycle Events for Enterprise:Automate onboarding and other employee lifecycle events spanning multiple departments