Close
  • Home
  • Practices
  • Industries
    • Pharmaceuticals
    • Manufacturing
    • Chemicals
  • Company
    • Our Success
    • Careers
    • Contact Us
  • Blog
  • +1-732-825-7888
  • info@nuwaysolutions.com
  • Mon-Fri 8am - 6pm
Let's Connect!
  • Home
  • Practices

      Salesforce

      Creating Tailored Sales and Service Experiences to revolutionize your Customer Relationships

      Learn More

      ServiceNow

      Designing Beautiful Workflows & Custom apps to help transform your business and operations

      Learn More

      Microsoft

      Deploying the latest Microsoft Business Technologies, including Azure, Dynamics 365, SharePoint, etc.

      Learn More

      Analytics

      Organizing your Data sets, while designing industry leading reports and dashboards to make the best decisions

      Learn More

  • Industries
    • Pharmaceuticals
    • Manufacturing
    • Chemicals
  • Company
    • Our Success
    • Careers
    • Contact Us
  • Blog
Linkedin
Facebook

  • Home
  • Practices

      Salesforce

      Creating Tailored Sales and Service Experiences to revolutionize your Customer Relationships

      Learn More

      ServiceNow

      Designing Beautiful Workflows & Custom apps to help transform your business and operations

      Learn More

      Microsoft

      Deploying the latest Microsoft Business Technologies, including Azure, Dynamics 365, SharePoint, etc.

      Learn More

      Analytics

      Organizing your Data sets, while designing industry leading reports and dashboards to make the best decisions

      Learn More

  • Industries
    • Pharmaceuticals
    • Manufacturing
    • Chemicals
  • Company
    • Our Success
    • Careers
    • Contact Us
  • Blog
Linkedin
Facebook

4 Use Cases for Salesforce’s Einstein AI

By Nuway Experts  Published On October 15, 2019

What is Salesforce Einstein? It’s Salesforce original (and still) Flagship AI for CRM. Einstein is a set of Artificial Intelligence technologies integrated with their platform, that’s designed to improve decision making, and guide the Selling, or Service Processes within the Salesforce Platform.

Below are a few quick bullet points on the benefits of Einstein:

  •  It comes Data-ready — You don’t have to do data preparation or manage models. Just put the data in Salesforce and it works.
  • Production-ready — No DevOps needed. It’s part of the same Salesforce platform, with model management and monitoring tools.

Benefits per Salesforce App:

  •  Sales can anticipate next opportunities and exceed customer needs
  • Service can be proactive by resolving cases before they happen
  • Marketing can create predictive journeys and personalize experiences like never before
  • IT can embed intelligence everywhere and create smarter apps for employees and customers

How Einstein can specifically improve your Business?
4 Use Cases

  1. Discover Insights – find potential opportunities hidden within your business data

     

  • Identify significant patterns and trends you can act on. Discover the cause of unexpected business outcomes with Einstein. Dig through your data whether it resides inside Salesforce or outside in third-party systems.
  • Understand your customers in a whole new way. Learn which channels, messages, and content resonate with your customers by automatically analyzing the interactions they have with your business across all touchpoints.
  • Embed AI-powered assistance right where it’s needed. Give every employee instant access to smart insights within Salesforce records and apps by enhancing them with AI-powered analytics.
 

2. Predict Outcomes – using your data to anticipate unexpected happenings

  • Know more and guess less with Einstein AI. Predict which sales leads and opportunities will convert, which articles and replies will help resolve service cases, and how marketing emails will perform before you hit send.
  • Impress every customer with a personalized experience. Use historical browsing and purchase data to predict which channels, content, products, messaging — and even send times — your customers will most likely respond to.
  • Anticipate customer actions based on their behaviors. Easily create custom models to predict churn risk, likelihood to convert, delayed payments, lifetime value, and more — all with clicks, not code.
 

3. Recommend Next Steps & Action Items

  • Ensure that employees always know what to do next. Increase efficiency with AI-powered advice displayed right where your employees work — give suggestions for cross- or upsell, make recommendations to decrease attrition, and more.
  • Point your customers in the right direction. Prominently display timely, relevant assistance to customers. Instantly connect them with the right information or product, or tailor offers based on their intents, interests, or past behaviors.
  • Easily build next-step strategies with clicks, not code. Embed simple, repeatable next steps anywhere within Salesforce by combining your AI predictions — inside Salesforce or created externally — with your business rules.
 

4. Automate Tasks & Workflows

  • Take the manual part out of manual data entry. Automatically capture and log critical customer data – including contact info, email threads, calendar events, social data, and more – right into the associated Salesforce records.
  • Resolve support cases faster using AI chatbots. Resolve issues with less agent intervention. Deliver the on-demand support customers want using AI chatbots with Einstein’s natural language processing and your Salesforce data.
  • Automate workflows using insights from Einstein. Keep your business moving forward by deploying AI-powered business processes and workflows based on Einstein predictions and recommendations.
 

About Nuway Solutions

Nuway Solutions has been leading the cloud revolution as one of the first professional service firms to implement Customer Engagement focused technologies in the global enterprise. Nuway’s heritage in the Customer Engagement space brings volumes of “know how” to each new digital initiative.

Today, Nuway delivers comprehensive solutions that can be measured in real terms resulting in higher adoption, higher efficiency, and higher ROI. Nuway will simplify and accelerate your digital journey by leveraging expertise and experience


Leave A Reply Cancel reply

Your email address will not be published. Required fields are marked *

*

*

A Quick Look at Microsoft Teams, and how it can help your Business
Previous Article
Facebook Messenger is now part of Dynamics 365
Next Article

New Jersey

5 Independence Way
Suite 401
Princeton, NJ 08540

Pennsylvania

3959 Welsh Road
Suite 154
Willow Grove, PA 9090

Texas

1400 Preston Road
Suite 109
Plano, TX 75093

Europe

89 Kingsway Street
London EC3N 4AB,
United Kingdom

Linkedin
Copyright 2020 by Nuway Solutions, LLC. All Right Reserved.